Contact Us
Last updated: July 2026
We’re here to help. Whether you have a question about your account, a QR code, billing, or a payment, send us an enquiry using the form below and our team will get back to you. You can also raise a support ticket from your dashboard.
Support hours
Monday to Saturday, 10:00 AM to 7:00 PM IST (excluding public holidays). We typically respond to email and support tickets within 1–2 business days.
Raise a support ticket
Logged-in customers can open a ticket from Dashboard → Support. Tickets let you track the full conversation and our response in one place, and are the best way to get help with an order, invoice, or technical issue.
Grievance / escalation
If your concern has not been resolved to your satisfaction, please write to us at kivishaprojects@gmail.com with your ticket number and “Escalation” in the subject line, and a senior member of our team will review it.