Refunds & Cancellations

This policy explains how cancellations and refunds work for purchases made on India QRCode, operated by Jupiter Technologies. By making a payment you agree to this policy together with our Terms & Conditions.

Nature of the service

India QRCode is a digital service. Plans and add-on packs are prepaid QR credits that are made available to your account immediately after a successful payment. Because credits are delivered instantly and can be used right away, purchases are generally non-refundable once credits have been used.

Cancellations

Our plans are one-time annual purchases and add-on packs — they are not auto-renewing subscriptions, so there is nothing to cancel to stop a future charge. You may stop using the Service or close your account at any time from your dashboard. Unused credits remaining at account closure are not exchangeable for cash.

When you are eligible for a refund

We will refund you in the following cases: (a) you were charged but the credits or plan were not applied to your account due to a technical error on our side; (b) you were charged more than once for the same order (duplicate payment); or (c) a payment was deducted but the order failed. In these cases the full amount for the affected transaction is refunded.

When a refund is not available

Refunds are not available for credits that have already been used to create QR codes, for change-of-mind after credits have been consumed, or for issues caused by incorrect details you provided (for example, an incorrect destination URL that you can edit yourself on a dynamic code). Partial-use of a plan does not entitle you to a pro-rata refund of unused credits.

How to request a refund

Raise a support ticket from Dashboard → Support or email us at kivishaprojects@gmail.com within 7 days of the transaction, quoting your invoice number and order ID. Our team will review your request and respond within 1–2 business days.

Refund timeline and method

Approved refunds are processed to your original payment method through our payment gateway partner, Cashfree Payments. Once approved, refunds are typically credited within 5–7 business days, though the exact time depends on your bank or card issuer. Any applicable GST is refunded along with the transaction amount.

Contact

For any questions about cancellations or refunds, contact us at kivishaprojects@gmail.com.